Terms of Service

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Effective Date: November 19, 2025

Welcome to LanguageBridgeAI. By using our real-time phone translation services, you agree to these Terms of Service.

1. Service Description

LanguageBridgeAI is a B2B SaaS platform that provides AI-powered real-time voice translation services for customer support teams. Our service enables support agents, healthcare providers, insurance companies, and other service organizations to communicate with customers in different languages without requiring bilingual staff.

When your support agent calls our toll-free number during a customer interaction, we facilitate real-time translation between your agent and your customer, allowing seamless bilingual communication.

2. User Consent

By calling our service number and continuing past the initial prompts, you provide verbal consent to:

• Use our translation services
• Have your voice processed by our AI translation system
• Connect calls to the phone numbers you specify

3. Acceptable Use

You agree to use LanguageBridgeAI only for lawful purposes. Prohibited uses include:

• Harassment, threats, or abusive communication
• Fraud, scams, or illegal solicitation
• Automated dialing or spam calls
• Any violation of applicable laws or regulations

4. Subscription and Billing

Subscription Model: LanguageBridgeAI operates on a per-agent subscription model. Each active agent in your organization requires a monthly or annual license to access the service.

Setup Fees:

• Starter Plan: $199 one-time setup fee (non-refundable)
• Professional Plan: $499 one-time setup fee (non-refundable)
• Enterprise Plan: Custom setup and onboarding fee based on requirements

Setup fees cover account configuration, phone number provisioning, agent onboarding, and technical integration support. Setup fees are charged once after free trial completion.

Free Trial:

• Both Starter and Professional plans include a 14-day free trial
• No credit card required to start trial
• During trial: Full access to plan features with up to 100 minutes included
• Trial automatically ends after 14 days
• To continue service after trial, you must provide payment information and pay the setup fee
• If you do not convert to paid subscription, service access will be terminated
• One free trial per organization (no repeat trials)

Pricing Tiers:

• Starter Plan: $79/agent/month with 200 included minutes per agent, then $0.25/min overage. Includes Spanish only. Additional languages $29/month each.
• Professional Plan: $149/agent/month with 500 included minutes per agent, then $0.20/min overage. Includes Spanish only. Additional languages $25/month each.
• Enterprise Plan: Custom pricing with volume discounts on minutes and bulk language pack pricing. Contact sales for quote.

Language Pack Pricing:

• Core Languages: Spanish included in all plans
• Popular Languages (French, Mandarin, Vietnamese): $29/agent/month each
• Premium Languages (Korean, Arabic, Cantonese): $29/agent/month each
• Specialized Languages (Portuguese, Russian, Japanese): $39/agent/month each

Language packs are billed per agent per month. All agents in your organization will have access to enabled language packs.

Billing Terms: Subscriptions are billed monthly in advance. Usage overages are billed in arrears at the end of each billing cycle. Annual subscriptions receive a 20% discount and are billed annually in advance.

Payment: All payments are processed securely through our payment processor. You authorize us to charge your payment method on file for all subscription fees and usage overages.

5. Translation Accuracy

While we strive for high-quality translations, LanguageBridgeAI does not guarantee 100% accuracy. Translation quality may vary based on:

• Audio quality and background noise
• Speaking clarity and speed
• Language complexity and context
• Technical or specialized terminology

6. Privacy and Data

We process voice data to provide translation services. Please see our Privacy Policy for details on how we handle your information.

7. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. We reserve the right to suspend service for maintenance, security, or legal compliance.

8. Limitation of Liability

LanguageBridgeAI is provided "as is" without warranties of any kind. We are not liable for:

• Translation errors or misunderstandings
• Service interruptions or downtime
• Indirect, incidental, or consequential damages

9. Termination

We reserve the right to terminate or suspend access to our services for violations of these Terms or for any reason at our discretion.

10. Changes to Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of updated Terms.

11. Contact

For questions about these Terms, contact us at: legal@languagebridgeai.com

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